Login, Sessions & Devices

• I cannot sign into the desktop app

  If you can sign in on the eclean website but not in the desktop app, your account may be missing a desktop-specific requirement. The desktop app checks more than just your email and password. It also checks email verification, device limits, and session validity. What to check first Log in to your eclean account dashboard. Confirm your email address is verified. Open the Security tab and revoke old desktop sessiFew readers

• The app says my session is invalid

  Resolve invalid eclean desktop sessions caused by expired sessions, password changes, revocation, or access changes.Few readers

• I reached my device limit

  Remove old eclean desktop sessions when your plan device limit blocks sign-in on another PC.Few readers

DNS

• A DNS change broke my internet connection

  Recover from a DNS change in eclean by resetting DNS settings or using Windows network troubleshooting.Few readers

Uninstaller

• I cannot uninstall an app or browser extension

  Troubleshoot failed app, UWP app, or browser extension removal in eclean Uninstaller.Few readers

Verification

• I did not receive my verification email

  Request a new eclean verification email and troubleshoot missing or failed email verification links.Few readers

Antivirus and Security Software

• Whitelisting eclean with your antivirus software

  Learn how to whitelist eclean in your antivirus software if scans, startup, or app actions are being blocked by a false positive.Some readers

WebView2

• "Microsoft Edge can't read and write its data directory"

  Fix the Microsoft Edge WebView2 data directory error that can prevent eclean from loading correctly.Popular

Cleaner

• I deleted a file by mistake

  Learn what to try after accidentally deleting a file in eclean and why shredded files may not be recoverable.Few readers

eclean App

• Why eclean does not appear in the Startup folder

  Learn how eclean launches at Windows sign-in, why it may not appear in shell:startup, and where to check the eclean autostart task.Some readers

• Why eclean optimizations may not apply on custom Windows

  Learn why some eclean changes may be skipped, blocked, or unavailable on AtlasOS and other custom Windows builds or custom OSs.Few readers

Tweak Central

• Can I download or get support for Tweak Central apps?

  Learn why discontinued Tweak Central apps are not available for download or support through eclean.Few readers

• What happened to Tweak Central?

  Understand why Tweak Central links redirect to eclean and what happened to Tweak Central apps and downloads.Few readers

• Where is Azurite?

  Learn what happened to Azurite, why it is no longer available, and what eclean can and cannot help with.Few readers

• I used an old Tweak Central app and need help

  Tweak Central apps are discontinued and no longer supported. If you previously used Azurite or another Tweak Central app, eclean support cannot inspect the old app, provide a replacement build, or guarantee that every change can be reversed. You can still use normal Windows recovery and repair options to troubleshoot your PC. Start with basic checks Restart your PC. Install available Windows updates. Check whether the issue happens only in one app or across Windows. Review anyFew readers

• My pre-order did not unlock access

  Troubleshoot missing eclean plan or beta access after a pre-order payment through Stripe Checkout.Few readers

• The desktop app says I do not have beta access

  Fix beta access errors by checking your invite, pre-order, email address, and eclean account status.Few readers