Account Basics

• How to create an eclean Account

  Create an eclean account with email, Google, or Discord so you can sign in, verify your address, and start using the desktop app.Few readers

• Why does eclean require an account?

  Learn why an eclean account is required for license validation, device management, billing, and support.Few readers

• Unlinking Discord or Google from your eclean account

  Learn when you can unlink Discord or Google from your eclean account and why primary login providers may be locked.Some readers

Sign-In & Verification

• I did not receive my verification email

  Request a new eclean verification email and troubleshoot missing or failed email verification links.Some readers

• I cannot sign into the desktop app

  If you can sign in on the eclean website but not in the desktop app, your account may be missing a desktop-specific requirement. The desktop app checks more than just your email and password. It also checks email verification, device limits, and session validity. What to check first Log in to your eclean account dashboard. Confirm your email address is verified. Open the Security tab and revoke old desktop sessiSome readers

• The app says my session is invalid

  Resolve invalid eclean desktop sessions caused by expired sessions, password changes, revocation, or access changes.Few readers

• How to manage active sessions and devices

  Review and revoke active eclean website and desktop sessions from your account security settings.Few readers

Password & 2FA

• What to do if you lose access to MFA

  Recover access to your eclean account if you lose your authenticator app or recovery codes.Few readers

• Setting up Two-factor Authentication (2FA)

  Set up two-factor authentication for your eclean account using an authenticator app and recovery codes.Few readers

• How to reset your account password

  Reset a forgotten eclean password or change your current password from the Security tab.Few readers

Devices & Data

• Deleting your eclean account

  Learn what happens when you delete your eclean account and how to permanently close it from your dashboard.Few readers

• I reached my device limit

  Remove old eclean desktop sessions when your plan device limit blocks sign-in on another PC.Few readers

• Requesting your eclean account data

  Download your basic eclean account data and learn how to request a complete data archive.Few readers