> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eclean.gg/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to do if you lose access to MFA

If two-factor authentication is enabled on your account, eclean may ask for an authenticator code or recovery code when you sign in.

If you no longer have access to your authenticator app, your recovery codes are the fastest way back into your account.

### If you still have recovery codes

1. Go to the [eclean Login Page](https://eclean.gg/auth/login/).
2. Enter your email and password.
3. When eclean asks for your 2FA code, enter one of your saved recovery codes.
4. After signing in, open [Security Settings](https://eclean.gg/account/security/).
5. Disable and re-enable 2FA if you need to move it to a new authenticator app.
6. Save the new recovery codes.

### If you lost your authenticator and recovery codes

Please contact support at [support@eclean.gg](mailto:support@eclean.gg) or use **Chat with us** on the Support page. For your protection, our team will need to verify your identity before changing MFA settings.

||| Do not send passwords, MFA codes, recovery codes, or authentication tokens in a support message.