> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eclean.gg/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What information should I avoid sending to support?

Support may ask for information that helps us identify your account or troubleshoot an issue, but you should never send secrets or full payment details.

Keeping sensitive information out of support messages protects your account and helps us handle your request safely.

### Do not send

* Your password.
* MFA codes.
* Recovery codes.
* Full card numbers.
* Full authentication tokens.
* Private files that are not needed for the issue.

### Safe information to send

It is usually safe to send:

* Your eclean account email.
* The exact error message.
* The feature you were using.
* The approximate time the issue happened.
* A Stripe receipt email or safe checkout reference, if billing support asks for it.
* A non-sensitive screenshot of the issue.

### How to contact support safely

1. Go to the [Support Page](https://eclean.gg/support/).
2. Choose **Chat with us** or email.
3. Describe the issue in a few sentences.
4. Include your account email and exact error message.
5. Wait for support to ask before sending screenshots or attachments.

|| If you are not sure whether something is safe to share, ask support first.