> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eclean.gg/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The app says my session is invalid

An invalid session means the desktop app can no longer use the sign-in session it has saved.

This can happen after a password reset, session revocation, device limit change, or account access change.

### What to try first

1. Sign in again in the desktop app.
2. If it fails, log in to the website at https://eclean.gg/auth/login/.
3. Open your [Security Settings](https://eclean.gg/account/security/).
4. Review **Active Sessions** and revoke old or unknown sessions.
5. Open the [Billing tab](https://eclean.gg/account/billing/) and check your plan state if the desktop app is blocked.
6. Restart the desktop app and sign in again.

### Common causes

* You reset your password.
* You or support revoked active sessions.
* The session expired.
* Your device limit was reached.
* Your account no longer meets desktop access requirements.

If you are repeatedly signed out after a successful login, contact support with the exact message and when it happens.