> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eclean.gg/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I cannot sign into the desktop app

If you can sign in on the eclean website but not in the desktop app, your account may be missing a desktop-specific requirement.

The desktop app checks more than just your email and password. It also checks email verification, device limits, and session validity.

### What to check first

1. Log in to your [eclean account dashboard](https://eclean.gg/account/).
2. Confirm your email address is verified.
3. Open the [Security tab](https://eclean.gg/account/security/) and revoke old desktop sessions if you may have reached your device limit.
4. Restart the desktop app.
5. Sign in with the same account you checked on the website.

### Common reasons desktop sign-in fails

* The account email is not verified.
* The user is signing into the wrong account.
* The device limit has been reached.
* The session expired or was revoked.
* The desktop app cannot connect to eclean.

### Still stuck?

Contact support at https://eclean.gg/support/ and include the account email and exact error message shown in the desktop app.