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> Use this file to discover available pages before exploring further.
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# How refunds affect eclean access

Refund eligibility depends on the current refund policy and the details of your purchase. This article explains what can happen to your eclean access after a refund is processed.

Access changes are handled after the refund state is confirmed, not simply when a refund is requested.

### How refunds can affect access

* **Pending refund:** Access may remain active while the refund is still pending.
* **Partial refund:** A partial refund does not necessarily remove access (e.g., you downgrade your plan during the subscription period).
* **Full successful refund:** A full refund can revoke the entitlement from the refunded order.
* **Other active purchases:** If you still have another valid paid entitlement, your account may keep the remaining plan.
* **No active paid entitlement:** If no paid entitlement remains, your account may return to Free and paid access may be removed.

### How to check your access after a refund

1. Log in to your [eclean Billing tab](https://eclean.gg/account/billing/).
2. Check **Current Plan **and** Billing History**.
3. Open the desktop app and sign out and back in if it still shows the old plan.
4. Contact support if the website and desktop app still disagree after refreshing.

||| Please do not send full card details when asking about refunds. Your account email and safe receipt details are enough.